WINGHORSE ENTERPRISE

Enquiry: +65 6246 3817 / sales@winghorsegroup.com.sg

Frequently Asked Questions

You can place your order or make an enquiry by email thru sales@winghorsegroup.com.sg or call us at 62463817.

Once we have received your order or email, we will contact your through the phone to confirm your order and stock availability.
Our customer service staff will confirm the delivery or collection date, location and time with you.

Our delivery timing is between 10.30 am – 4.00 pm from Monday to Saturday. There is no delivery on Sunday or Public Holidays.
Orders received after 9.00am will be delivered on the following working day.

Special delivery can be arranged beyond our normal delivery timing but a surcharge of between S$20.00 – S$50.00 may apply.

Please check with our staff for the surcharges before placing an order.

We charge a flat fee of S$20.00 per trip. A surcharge of S$5.00 – S$30.00 may apply for delivery locations within ERP gantries.

We accept cash on delivery.

In the event that the item you have purchased is defective, we will either replace the item or give you a full refund as long as the product is returned in its original and resaleable condition.

Request for exchange must be made within 3 days of receipt.

We understand your plans may change and orders may need to be cancelled. We will try to accommodate your requests as best as we can.

Please note the following :

  • Cancellation must be made at least 48 working hours before the requested day of delivery for orders.
  • For cancellation request received less than the stipulated time, only 50% of the order value is refundable.
  • In the event the order is delivered, the full purchase amount will apply and cancellation is not allowed.
  • Please email or call us urgently for the cancellation requests with your order number.